Order Information

When will my order arrive?

Your order should arrive within two working days of you completing your purchase. However, due to COVID-19, Royal Mail is experiencing delays so it may take around 4-5 working days to arrive.

Where do you ship to?

At the moment we only deliver to addresses within the UK. This includes Northern Ireland, the Scottish Highlands and the Isle of Wight.

I didn't receive my order, what should I do?

Your order should arrive within two working days of you completing your purchase. If your order is still isn’t with you by then, you can find useful tools such as tracking or report issue on our Contact Page. You can also chat with our support team o

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all using our tracking tool in the Contact Page, please reach out to us via email.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email [email protected] within two hours after completing your purchase.

How do I place a return or exchange?

We're sorry you didn't love your Azio Beauty product. Please Go to our Contact Page, click on the Return Order button and follow the instructions, we'll take care of the rest.

What’s your return policy?

All returns must be processed within 14 days of receiving the order. To place a return, or if you are having trouble making a return within the 14 day timeframe, please go to our Contact Page and click on the Return Order button. Your order number mu

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at and we’ll be sure to get you the right product you ordered!

What is Clearpay?

Clearpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in 4 automatic instalments made every 2 weeks without any interest.

How do I use Clearpay?

Just shop on Aziobeauty.com and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log